Terms & Conditions

COVID 19 TRAVEL NOTICE:

NO CANCELLATION FEES APPLIED FOR 2020 TOURS 

General

The content within this website is for general informational purposes only. We make no representation or warranties of any kind, express or implied. This information may be subject to change without notice.

Hereby, the term “Nicola Scovenna”, “us”, “we” or “our” refers to the owner of the website. The latter is registered with the Chamber of Commerce of Livorno:

  • Ptolemy Travels SRL – Tour operator owned by NICOLA SCOVENNA
  • Headquarters: Via Aiaccia 37/A, Loc. Stagno 57014 Collesalvetti – LIVORNO – Italy
  • VAT identification number: 01844610491 (P.IVA)
  • Reg. N°LI-163182 Chamber of Commerce of Livorno

All persons who access, browse and use our website and/or complete a reservation, agree to comply with and be bound by the following terms and conditions.

Ptolemy Travels SRL cannot be held liable for the loss or damage of personal belongings. Furthermore, we would like to point out that driver-guides are not allowed by Italian law to accompany you or act as a tour guide in any way once you exit the vehicle as a license is required.

 

Limousine Service Authorization

Nicola Scovenna NCC – Limousine Service in Livorno (Italy)

Via Ravizza 20 – 57128 Livorno, Italy.

VAT identification number: 01752870491 (P.IVA)

Reg. N°LI-155047 Chamber of Commerce of Livorno

 

Contract & Booking process

Fixed packages:

Our booking module is based on fixed prices posted on our website. By completing and sending said module you the customer accept the price.

Once completed, we will process your request (this may take up to 24 hours), and based on availability send you an email containing a confirmation voucher.

At this point a binding contract will have been formed and both parties are responsible to perform their duties.

Customized packages:

We also provide customized services that are previously discussed with the clients via email or phone.

The personalized service is made by sending the client a customized booking form to be filled out on our website.

Driver-guide Competencies

When you book a shore excursion, a fluent English speaking driver-guide will be provided.

Driver-guides will be able to provide running commentary of the territory, be knowledgeable about museums, churches, and other attractions.

For transfers we are only able to guarantee a licensed driver with basic English skills. We thus cannot guarantee the same experience as with a fluent English Speaking driver.

We would like to point out that driver-guides are not allowed by Italian law to accompany you or act as a tour guide in any way once you exit the vehicle as a special license is required. If you desire a tour guide, please indicate this request in the “Additional Info or Special Requests” section of the contact module.

 

Tickets Policy 

Museum tickets may be included in the tour package and they are under no circumstances refundable.Ticket expenses will be charged from the credit card provided by the client.

Tickets are always subjected to availability.

 

Payment & Cancellations

Payment of the service can be done in two ways:

– At the end of the service in Cash (Euro): you will need to fill out the entire form and we will require your credit card details in order to hold the booking. We assure you we will not charge anything to your card. 

-In advance through Credit Card (Visa – Mastercard – American Express)

You will receive a confirmation voucher after the form has been completed.

Other methods of payments like PayPal are available upon express request

PayPal (5% surcharge): no credit card details are needed. In this case you will receive a payment request from PayPal via email. You will receive a confirmation voucher once the payment has been confirmed.

All cancellations must be communicated by email to [email protected]. The date on which the email is sent and received (not when we read it) will determine the cancellation fees. Regardless of payment method these are our charges / reimbursements:

COVID 19 TRAVEL NOTICE: NO CANCELLATION FEES APPLIED FOR 2020 TOURS 

  • More than 7 days – no charge 
  • From 7 days to 48 hours – 50% of the price
  • 48 hours or “no show” – 100% of the price

We will not charge you or we will reimburse you if the service is cancelled due to force majeure, i.e. natural disasters, war or any other event beyond our control (e.g. if the ship does not dock or any serious delay).

Security Policy

We take very great care to ensure that any personal information you enter on our website is kept safe. We use appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction.

Our website features SSL (Secure Sockets Layer) with a digital certificate to enforce a minimum of 128-bit encrypted sessions.

Privacy Policy

Ptolemy Travels SRL & Nicola Scovenna NCC, under the Legislative Decree GDPR 2018, informs its users that the data given is collected and held by the company solely in accordance with the obligations provided by the law.

Personal information will not be used for commercial purposes.

In conformity with the above mention decree, you have the right to request from us:

  • The existence or non existence of your data and its origin;
  • The cancellation of your data within reasonable time;
  • An update, amendment or integration of your data.